Direct Booking Terms & Conditions
Our Guaranteed Best Rate means that we want to ensure we provide the Best Prices and Services for our Guest who book directly with us,
as a thanks for your support.
If you find a better Rate after making your Direct Reservation with us, we will match the Rate and give an extra 15% Discount
as a Thank You for helping us to keep offering the Best for our Guests.
For your request or claim to be fair the following conditions must apply:
- Guarantee only applies to Direct Reservations made
through our www.sensimarsamui.com website.
We cannot offer any compensation when reservations have been made and confirmed with other websites and travel agents.
- The following details must match in your Rate comparison:
- Same Period of Stay
- Same Time of Booking (Rates are available at the same time).
- Same Room Type
- Same Reservation Conditions including Deposit/Payment Terms, Cancelation/Amendment Policies, etc.
- All Taxes and Service Charges must already be calculated and included.
- Rates must be available via Instant Online Reservation Confirmation as per our website.
- The following sourced Rates do not apply
as they are unpublished and not available to all:
- On-Request Reservations
- Member rates
- Private or Agent rates
- Corporate rates
- Group rates
- Coupons or Reward Scheme rates
- Package or Bundled rates *see #4
- Rates that are bundled with included additional services such as transfers, spa treatments, Early Check-In, Late Check-Out and//or food and beverage benefits, are considered as packages. Packages can therefore only be claimed against identical packages available on other websites. All other Guaranteed Best Rate conditions must also apply.
- Prices must be compared in Thai Baht with a maximum allowance of 0.5% for currency conversion.
- All claims must be made within 24 hours of confirming your Direct Reservation with us.